फीचर्स
- Automatic call logging as Phone Call entities
- Contact and account matching
- Call direction and duration tracking
- Integration via Azure AD OAuth
- Works with Dynamics 365 Sales and Customer Service
- Compatible with Dynamics 365 Channel Integration Framework
कैसे कनेक्ट करें
आवश्यकताएँ
- Microsoft Dynamics 365 Sales or Customer Service
- Azure AD admin access for app registration
- At least one active Cliqtel SIP trunk
- Cliqtel numbers with active call routing
API इंटीग्रेशन
यह इंटीग्रेशन OAuth के माध्यम से कनेक्ट होता है। कोई SIP trunk कॉन्फ़िगरेशन की ज़रूरत नहीं।
पोस्ट-सेटअप चेकलिस्ट
- Azure AD OAuth connection shows Connected
- Test call creates a Phone Call activity in Dynamics 365
- Contact matching works for known numbers