Genesys Cloud

CCaaS 提供元: Genesys コミュニティ

Genesys Cloud CX supports BYOC for enterprise contact centers. Connect Cliqtel to provide global number coverage while keeping Genesys as your omnichannel platform.

対応: CX Cloud。
今すぐ接続 アクセス Genesys →

機能

接続方法

1
Create a Cliqtel SIP trunk
Click Connect to create a trunk for Genesys Cloud.
2
Configure BYOC Cloud in Genesys
In Genesys Admin, create a BYOC Cloud trunk pointing to sip.cliqtel.com with your credentials.
3
Set up number assignments
Assign your Cliqtel numbers to Genesys Cloud flows, queues, or DID ranges.
4
Validate
Run test calls through Genesys to confirm inbound and outbound routing.

要件

トランク設定

接続時に、これらの最適化されたデフォルトで SIP トランクが作成されます:

transport
tls
codec preference
ulaw,opus
nat mode
off
auth type
credentials
max channels
20

セットアップ後チェックリスト

  • BYOC trunk shows active in Genesys admin
  • Inbound call reaches Genesys queue
  • Outbound call routes correctly

Genesys Cloud + Cliqtel: ユースケース

Provision numbers for Genesys Cloud

Order DID numbers in bulk and assign them to your Genesys Cloud contact center. Set up campaigns in hours, not weeks.

Regional compliance

Meet local regulatory requirements for outbound calling by sourcing verified DIDs from Cliqtel. Full document workflow handled through our portal.

Frequently asked

Genesys Cloud 連携 — FAQ

How do I connect Cliqtel to Genesys Cloud?
Create a SIP trunk in your Cliqtel portal, copy the credentials, and paste them into Genesys Cloud's SIP provider settings. A full step-by-step guide is in the setup steps above.
Does Cliqtel work with my version of Genesys Cloud?
Cliqtel supports all current and recent versions of Genesys Cloud. Check the supported versions list above or contact support if you're running an older release.
How much does it cost to use Cliqtel with Genesys Cloud?
Cliqtel has no setup fees, no monthly platform fees, and no channel limits. You pay only for the DID numbers you rent (from EUR 1.49/mo) and the minutes you use. See our pricing page for details.
Can I use my existing phone numbers?
Yes. Cliqtel supports porting for most countries. Contact support with your existing numbers and we'll check portability and timelines (typically 5-10 business days).
Does Genesys Cloud need any special firewall configuration?
Open UDP 5060 (SIP) and UDP 10000-20000 (RTP) outbound to sip.cliqtel.com. Most PBX systems handle this automatically if you're not behind a strict NAT.

他の CCaaS 連携

Talkdesk
Talkdesk
Use Cliqtel as the global number layer for your Talkdesk contact center.
 Aircall
Aircall
Connect Cliqtel numbers to Aircall for cloud-based contact center calling.

Genesys Cloud に接続する準備はできましたか？

事前構成された SIP トランクを数秒で作成できます。認証情報は即座に生成されます。

今すぐ接続 すべての連携をブラウズ