Genesys Cloud Integration

Features

BYOC Cloud trunk integration
Enterprise-grade contact center numbers
TLS transport with Opus codec support
Global coverage in 70+ countries

How to Connect

Create a DIDfarm SIP trunk

Click Connect to create a trunk for Genesys Cloud.

Configure BYOC Cloud in Genesys

In Genesys Admin, create a BYOC Cloud trunk pointing to sip.didfarm.com with your credentials.

Set up number assignments

Assign your DIDfarm numbers to Genesys Cloud flows, queues, or DID ranges.

Validate

Run test calls through Genesys to confirm inbound and outbound routing.

Requirements

Genesys Cloud CX account with BYOC Cloud
Genesys admin access
At least one DIDfarm number

Trunk Configuration

When you connect, a SIP trunk is created with these optimized defaults:

transport

tls

codec preference

ulaw,opus

nat mode

off

auth type

credentials

max channels

20

Post-Setup Checklist

BYOC trunk shows active in Genesys admin
Inbound call reaches Genesys queue
Outbound call routes correctly

Genesys Cloud + Cliqtel: Use Cases

Provision numbers for Genesys Cloud

Order DID numbers in bulk and assign them to your Genesys Cloud contact center. Set up campaigns in hours, not weeks.

Regional compliance

Meet local regulatory requirements for outbound calling by sourcing verified DIDs from Cliqtel. Full document workflow handled through our portal.

Genesys Cloud Integration — FAQ

How do I connect Cliqtel to Genesys Cloud?

Create a SIP trunk in your Cliqtel portal, copy the credentials, and paste them into Genesys Cloud's SIP provider settings. A full step-by-step guide is in the setup steps above.

Does Cliqtel work with my version of Genesys Cloud?

Cliqtel supports all current and recent versions of Genesys Cloud. Check the supported versions list above or contact support if you're running an older release.

How much does it cost to use Cliqtel with Genesys Cloud?

Cliqtel has no setup fees, no monthly platform fees, and no channel limits. You pay only for the DID numbers you rent (from EUR 1.49/mo) and the minutes you use. See our pricing page for details.

Can I use my existing phone numbers?

Yes. Cliqtel supports porting for most countries. Contact support with your existing numbers and we'll check portability and timelines (typically 5-10 business days).

Does Genesys Cloud need any special firewall configuration?

Open UDP 5060 (SIP) and UDP 10000-20000 (RTP) outbound to sip.cliqtel.com. Most PBX systems handle this automatically if you're not behind a strict NAT.

Genesys Cloud